Refund Policy
Effective as of: July 16, 2026
At Led Bottle Lamp, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process under the following conditions:
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@ledbottlelamp.com. Please include your order number and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your item back without first obtaining an RMA number, as this may delay or prevent your refund.
3. Return Shipping Costs
The customer is responsible for paying the return shipping costs for unwanted items. We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that the timing of the refund appearing on your statement may vary depending on your bank or payment provider.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Products that have been used or are not in their original condition and packaging.
- Items marked as final sale or clearance.
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@ledbottlelamp.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional charge to you. We may provide a prepaid return label for the damaged/defective item if required.
7. Exchanges
If you wish to exchange an item for a different color or model, please follow the return process for the original item (as outlined in section 2) and place a new order for the desired item. This ensures the fastest processing of your exchange.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@ledbottlelamp.com.
9. Contact Us
For any questions regarding our Refund Policy, please contact us:
- By email: support@ledbottlelamp.com